Privacy Policy

Effective Date: August 26, 2026

Welcome to IslePoint Consulting (“IslePoint Consulting,” “we,” “our,” or “us”).

Your privacy is important to us. We are committed to protecting the personal information you share with us and handling it responsibly, transparently, and in accordance with applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, subscribe to communications, book a consultation, participate in coaching or consulting services, purchase services, or otherwise interact with IslePoint Consulting.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Mailing address (where applicable)

  • Information submitted through contact forms

  • Information submitted through booking requests

  • Waitlist registrations

  • Information you voluntarily provide during consultations or coaching inquiries

  • Billing information required for invoicing

  • Payment transaction information

  • Any other information you choose to provide

You are under no obligation to provide personal information; however, choosing not to may prevent us from providing certain services.

In addition, we generate notes about you during coaching sessions, and we protect these in the same way.

Recording of Coaching Sessions: Coaching sessions are not recorded by default. Any audio and/or video recording of coaching sessions may occur only with the Client’s consent, which may be withdrawn by the Client at any time.

Where recordings are approved, they will be used solely for Coach supervision and learning, and professional credentialing, audit, or quality assurance purposes (including International Coach Federation requirements). 

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Date and time of your visit

  • Referral source

  • General website usage statistics

This information helps us understand how visitors use our website and enables us to improve performance and user experience.

How We Use Your Information

In general, we use your personal information to provide coaching to our clients and to provide consulting services to your organization. Specifically, we may use it to:

  • Respond to inquiries

  • Schedule consultations and coaching sessions

  • Deliver coaching, consulting, workshops, and related services

  • Prepare contracts, agreements, invoices, and service documentation

  • Communicate regarding appointments, services, programs, newsletters, or resources where you have provided consent

  • Maintain client records

  • Improve our website and client experience

  • Meet legal, regulatory, accounting, insurance, and professional obligations

  • Protect the security and integrity of our business and website

Consent

By voluntarily providing your personal information, you are consenting to its collection, use, and disclosure as described in this Privacy Policy.

Where required by law, we will obtain your express consent before sending marketing or promotional communications. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us or unsubscribing from future communications.

Website Terms of Use

By accessing and using this website, you agree to use it lawfully and in a manner that does not interfere with the rights or use of others.

Unless otherwise stated, all content on this website, including text, graphics, logos, images, downloadable resources, and other materials, is the property of IslePoint Consulting and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Cookies and Analytics

Our website is hosted in Squarespace and uses cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies may be used to:

  • Remember website preferences

  • Improve website functionality

  • Measure website performance

  • Analyze behaviour of website visitors

  • Improve content and navigation

We also use Google Analytics to collect anonymized website usage information, including pages viewed, time spent on the site, browser type, device type, and approximate geographic region. Google Analytics does not generally identify individual visitors.

You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

Payment Processing

IslePoint Consulting does not collect or store complete credit card numbers or payment credentials. Payments are securely processed by Stripe, a third-party payment provider.

Payment information is processed in accordance with Stripe’s privacy and security practices.

Client Records

We may retain client  information that has been provided to us, as well as our own notes relating to clients, to meet record-keeping requirements and or continuity of service purposes.  We delete personal information 2 years after a client has last met with us.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss. 

Access to personal information is limited to those who require it for legitimate business purposes.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Sharing Your Information

We do not sell, rent, trade, or otherwise disclose your personal information for marketing purposes.

We may share information only where necessary to:

  • Provide requested services, schedule and manage appointments, and communicate with you

  • Process secure payments

  • Support website functionality

  • Protect our legal rights or investigate suspected fraud

  • Protect a person who may be in imminent danger of self-harm or hurting another person 

  • Comply with a court order or other lawful request

Data Retention

Personal information is retained only as long as reasonably necessary to:

  • Deliver requested services, and provide continuity of service to you

  • Maintain accurate and fulsome client records

  • Meet tax, accounting, insurance, and legal obligations

  • Resolve disputes and for other legal purposes

We delete or destroy personal information 2 years after a client has last met with us.

Your Privacy Rights

Subject to applicable law, you may request to:

  • Access, correct or update your personal information

  • Withdraw consent where applicable

  • Request deletion of your information where legally permitted

  • Ask questions about our privacy practices

Requests may be made in writing to hello@islepointconsulting.com. Please provide enough information so that we can verify your identity.

Email Communications

If you subscribe to updates or provide your email address, we may occasionally send information about our services, programs, resources, or events.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Service-related communications, including appointment confirmations, invoices, contracts, or important client information, are necessary and will still be sent to you even if you have unsubscribed.

Third-Party Websites

Our website may contain links to the sites of unaffiliated third parties.

Once you leave our website, we are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party sites before providing personal information.

Children’s Privacy

Our website and professional services are intended for adults. Do not provide personal information to us if you are under the age of 18. If we become aware that such information has been collected inadvertently, we will promptly take reasonable steps to delete it.

International Clients and Visitors

IslePoint Consulting operates from Canada but may serve clients in other countries.

If you access our site or work with us from outside Canada, you understand that your information will be collected, stored, and processed in Canada in accordance with applicable Canadian privacy laws.

Privacy Policy Updates

We may update this Privacy Policy from time to time, and the revised version will be posted here. Your continued use of our services or this website constitutes acceptance of any updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is collected, used, or protected, please contact us at hello@islepointconsulting.com